Delivery Information

DDExpress

How much is shipping?

The shipping price is auto-calculated based on your shipping address and weight/dimensions. 

To find out how much shipping is, add the items that you'd like to buy to your

shopping cart and proceed to checkout. The shipping cost will be calculated after you've entered your shipping address.

Do you ship to my area?

We are currently shipping to Malaysia only.

When will my order arrive?

Under normal circumstances, you get to receive your order within 5 business days
(7 business days for East Malaysia) from the day you place your order and make payment.
For offline bank transfer, please allow additional 3 business days.

Can I track the shipping?

Yes, the tracking number and courier engaged will be included in the shipping
confirmation email. You can check the shipping status via the site provided by respective courier.\

DDExpress Tracking: https://tracking.dd.express/v2/

NOTE: Sometimes the tracking number is not working yet because your order has just been shipped.
Try to check again in 24 hours and the information should be available.

What if I haven't received my order?

Something might have gone wrong if you still haven't received your order within 8
business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not
shipped, otherwise, check whether the shipping address is correct.
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier
company to see if they're holding your order and contact us if they're unable to find it.